Merchant Blog

Payment Processing News Merchants Need to Know Today

December 12, 2017 7:30 am Published by

As we begin wrapping up of one our best years here at Aliant, we’ve rounded up some of this week’s biggest payments-related stories. Check out these important reads about what’s happening in the world of payment processing and merchant services!

Target stakes claim to mobile payments with Wallet

Target is the latest big-box retailer to add an in-store, mobile-payment feature to its app in a move that also combines the company’s digital coupon program into a single scan at checkout. The feature, called Wallet, is currently aimed at customers who have a Target REDcard, either credit or debit. Read the full article here.

TRENDING: Retail And The Power Of Real-Time Pricing

Ambitious retailers don’t want to stay locked in one place—they’d rather spread to new audiences, new product types and more — and payments-powering companies are stepping up to give them the lift they need to reach these expansion dreams. This article features the latest insight from the CEO of AmeriCommerce, a major player in the eCommerce platform space, and the latest headlines from the space. Read the full article here.

Kroger adds Chase Pay mobile payments

In 2018 Kroger Co. will begin accepting mobile payments through Chase Pay in select retail markets and e-commerce programs. The agreement with Chase marks the Cincinnati-based retailer’s first foray into mobile payments. Walmart unveiled its own in-app mobile payment offering in 2015, and recently said its use could soon surpass that of Apple Pay. Read the full article here.

Nanopay launches B2B payments platform

Nanopay Corporation, a real-time payment platform that provides instant settlement across a variety of currencies, has announced a new solution to enable international trading partners to easily and securely process B2B payments between bank accounts. Read the full article here.

Copy of Payment Processing News Merchants Need to Know About


Key Marketing Tips for Merchants in 2018

November 30, 2017 5:46 pm Published by

As 2017 comes to an end it’s always good to have a marketing strategy figured out for the year to come. To help our merchants prepare, we spoke with our friends at K4 Digital Marketing, a South Florida digital marketing agency, to identify key marketing tips that will be useful in 2018.

Tip 1- Increase your online reviews

In almost every type of business, positive online reviews go a long way. According to Search Engine Journal, 88% of consumers have read reviews to determine the quality of a local business, and 39% read reviews on a regular basis. With that said, it’s important to get as many 5-star ratings from clients as possible.

To do this, make it as easy as possible for them. Ask for a review when you know they are happy with you, and send them a direct link where they can leave a review. Some common review sites are Facebook, Google, and Yelp, and each industry also has their own unique sites.

Tip 2- Boost your video strategy

This shouldn’t come as a shock, as it’s pretty clear that social media is being overrun by video content. You can’t scroll through more than five social media posts without coming across a video these days.

Videos are a more engaging way to get your audience’s attention, and social platforms are realizing their popularity and “rewarding” video posts over photo and plain text posts. This means that video posts see more organic reach on Facebook. No matter what niche you’re in, it is possible to get creative and make fun, engaging videos to promote your business. Think video testimonials, explainer/how-to videos, and videos that show off your company culture. If we can make credit card processing seem colorful and exciting through video, so can you!

Tip 3- Consider chatbots

We expect to continue seeing an increase in companies integrating chatbots on their websites. In fact, it is estimated that 85% of interactions will be with chatbots by 2020. Chat bots are driven by a predefined workflow, and they help drive customer engagement and facilitate faster conversions by answering questions or offering basic customer support.

We’re looking forward to 2018 being another exciting year for new and innovative ways to reach consumers and increase brand awareness, especially when it comes to our new digital currency processing capabilities. What will your company’s marketing strategy include in 2018?

 

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Large Companies Already Accepting Digital Currency Payments

November 30, 2017 5:41 pm Published by

Bitcoin is currently the most well-known digital currency, and we expect it, along with other digital currencies like Etherium, Litcoin and Ripple (to name a few), to be used as payment methods in more transactions. Here at Aliant, we’re looking to the future of blockchain and digital currency, and we’re excited to be one of the first processors to offer a Bitcoin payment solution to our clients.

With thousands of companies already accepting digital currency payments and that number rapidly growing, business owners are turning to cryptocurrency payments to enjoy benefits including lower transaction fees, easier global payments, and less chargeback fraud and identity theft. Here are some major retailers and services across a variety of industries that are already accepting digital currency payments:

WordPress.com, Overstock.com, Subway, Microsoft, Reddit (users can buy premium features there with bitcoins), Lush Cosmetics, Virgin Galactic, OkCupid, Namecheap, CheapAir.com, Expedia.com, Newegg.com, Wikipedia, Steam, The Internet Archive,  Zynga, 4Chan.org, 93 Etsy vendors, Whole Foods (by purchasing gift card from Gyft), Bloomberg.com, Gap, GameStop and JC Penney (have to use eGifter.com), Intuit, Grooveshark, Shopify.com, MovieTickets.com, Lionsgate Films, Rakutan, Badoo, RE/MAX London, T-Mobile Poland, and Save the Children.

Why Accept Digital Currency Payments for Your Business?

Here are some of the top reasons that businesses have chosen to accept Bitcoin payments:

  • You can transfer funds quickly and inexpensively, without domestic and international transfer fees and traditional bank wait times!
  • Simplified global payments, with the ability to receive payments from anywhere in the world, from any computer or mobile device.
  • No more chargeback fraud and identity theft. With Aliant’s bitcoin processing platform, customers can pay without handing over sensitive personal information, and refunds are made through the merchant — no chargebacks!
  • You can gain a competitive edge by leading your industry and embracing the demand for alternative payment methods

If you’d like to be one of the first merchants in your industry to accept Bitcoin payments, click here to learn more and talk to us today about getting started!

 

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Career Opportunities at Aliant Payment Systems

November 20, 2017 6:09 pm Published by

Please send resumes for both positions to recruiting@aliantpayments.com

Operations Coordinator

The Operations Coordinator handles general and confidential correspondence and is required to exercise a high degree of discretion and initiative. The Operations Coordinator supports the Operations Manager and will be called upon to perform many diversified functions including customer service oversight, updating and maintaining reports and answering phones and emails working within established department practices.

Principal Duties and Responsibilities:

  1. Prepares correspondence, reports and other documents from rough draft that vary in complexity.
  2. Works according to specific instructions or established department practices, gathers data and prepares reports.
  3.  Responsible for the Deployment process which includes: Application Review, On-Boarding, Download of Terminal or Gateway set-up, Send Welcome Package, Terminal Deployment.
  4. Responsible for reviewing Monthly Residuals, ACH Rejects, Customer Service Call Escalations, etc.
  5. Investigate and resolve Better Business Bureau complaints / issues.
  6. Maintain and track Terminal inventory.
  7. Determine where Product Training is required.
  8. Perform Audits.
  9. Prepare Monthly Operations Reports.
  10. Process internal forms and documents.
  11. Review CRM entries to ensure consistency with regards to entry requirements.
  12. Answers department telephones, relaying information to callers based on knowledge of department operations and practices, takes and records messages, or forwards callers to appropriate person within ALIANT.
  13. Performs special projects for department employees directly related to department operations.

Knowledge, Skills, and Abilities:

  1. Work requires a 2 year AA Degree in Business or equivalent customer service experience.
  2. Work requires the ability to gather and interpret data in situations where the information is not overly difficult or complex.
  3. Work requires excellent verbal and written communication skills.
  4. Operations Coordinator must enjoy working in a team environment.
  5. Work is performed according to existing policies and procedures however the representative must be able to set priorities, organize work, and enjoy problem solving.
  6. Must have good computer skills and be proficient with Microsoft Office.

Physical Demands:

  1. Requires manual dexterity or fine motor skills to perform job functions.
  2. Ability to communicate orally in person and on the telephone.
  3. Must be able to remain at workstation for extended periods of time.
  4. Proof reading and checking documents for accuracy.
  5. Attention to detail while working in a fast paced environment.

Work Environment:

Work may be fast paced at times.  Requires sitting and working at a personal computer.  The corporate offices have relatively few physical discomforts due to dust, dirt, noise and the like.

The above is intended to describe the major functions and related requirements of persons assigned to this position.  It is not intended as an exhaustive statement of duties, responsibilities and requirements.

Initiatives for Career Growth:

The Seven Habits of Highly Effective People, by Stephen Covey

Eight Steps to Better Business Writing, by Michelle Poley

First Things First, by Stephen Covey

Breakthrough Learning Skills, by Scott Bornstein

 

Sales Executive 

The Sales Executive position is responsible for generating sales with existing clients and developing opportunities with new customers. The Sales Executive is required to exercise a high degree of discretion and initiative to develop and close the “right” clients for ALIANT. In this role the Sales Executive cultivates leads provided through various inhouse premium lead generation campaigns.

Principal Duties and Responsibilities:

1)       Promote ALIANT’s brand culture of providing industry-leading customer service and represent ALIANT’s commitment to excellence and professionalism.

2)       Prospect for new clients and establish partnerships with business owners to generate new business and referrals.

3)       Review product needs and determining other opportunities with potential new and existing clients.

4)       Liaise with ALIANT’s established referral sources, handling all forwarded leads.

5)       Develop required Sales Presentations.

6)       Complete the Application and gather all required supporting documents for submission process.

7)       Provide product quotes as required.

8)       Respond to any merchant and funding inquiries.

9)       Enter all required information into CRM.

10)   Track leads, referral sources, and closed business for reporting to respective partners, in accordance with company defined responsibilities.

11)   Maintain weekly sales reports and submit to Senior Sales Executive.

12)   Keeping up to date on new products, services, procedures and tools by attending training and departmental meetings.

 

 Knowledge, Skills, and Abilities:

1)       High school diploma or equivalent; Bachelor’s Degree in Business, Marketing, Sales or related field preferred.

2)       Minimum 2 years business-to-business sales with a proven track record of success.

3)       One year of experience in a customer-facing sales role (business to business).

4)       Merchant Services Knowledge.

5)       Must present and communicate in a professional manner.

6)       A team player whose leadership skills are creative and can inspire co-workers.

7)       Excellent verbal and written communication skills.

8)       Must be organized with good time management skills.

9)       Possess proven analytical/problem solving solutions for the customer and the company.

10)   Computer proficiency in Microsoft Office Suite: Word, Excel, PowerPoint, etc.

11)   Experience in developing sales strategies.

12)   Possess strong presentation, negotiation, and closing skills.

13)   Must be self-motivated and able to work independently to meet or exceed goals.

 

Physical Demands:

1)       Reading of work related material.

2)       Requires considerable attention to detail.

 

Work Environment:

Work may be fast paced at times.

The above is intended to describe the major functions and related requirements of persons assigned to this position.  It is not intended as an exhaustive statement of duties, responsibilities and requirements.

 

 

 

 

 


Payment Processing News Merchants Need to Know About

November 13, 2017 9:52 pm Published by

As we begin wrapping up of one our best years here at Aliant, we’ve rounded up some of the biggest new industry stories. Here’s some important reads you need to know about in the world of payment processing and merchant services for the week of November 13, 2017.

iPhone Owners Can Now Send Money to Friends Using Apple Pay Cash

iPhone users are now able to send money to other people using the Apple Pay Cash feature, which was released in iOS 11.2 Beta. The new person-to-person payment tool adds an Apple Pay Cash card to iOS’s Wallet app, and lets friends, family, and other contacts send and receive funds via the Messages app. Could this be the beginning of the end for Venmo? Read the full article here.

Amazon could be responsible for nearly half of U.S. e-commerce sales in 2017

The online retail space gets scarier and scarier for everyone that isn’t Amazon (or those who own Amazon stock). Amazon will own a bigger piece of e-commerce sales this year, owning about $0.44 out of every e-commerce dollar spent in the U.S., up from $0.38 in 2016, according to new estimates from eMarketer. Amazon is followed distantly by eBay, Apple and Walmart. Read the full article here.

Study: Real-time payment programs rise worldwide

Global adoption of real-time payment programs by financial institutions is picking up speed, according to new research. Read the full article here.

Visa rolls out real-time payments platform in Europe

Visa is to bring its real-time payments platform to market in Europe after experiencing strong growth in other key markets globally. Visa Direct enables person-to-person (P2P), business-to-consumer (B2C), and business-to-business (B2B) payments with funds transfers to recipient accounts taking place within minutes. Read the full article here.

 

 

payment-processing-news


Aliant’s Payment Trend Predictions for 2018

November 5, 2017 8:08 pm Published by

This past year we watched the payments industry transform at a rapid rate. Here are our predictions for payment trends in 2018, according to Aliant CEO Eric Brown.

1. Same day ACH processing. Aliant’s eCheck Automated Clearing House (ACH) payment processing services allow our merchants to accept electronic check payments, increase sales and reduce the costs associated with paper check processing. While these payments currently take 48 to 72 hours to process, we expect same day ACH processing to be a reality in 2018.

2. Increased biometric security when authorizing card-not-present transactions. In an earlier blog post we covered the risks of card not present (CNP) transactions. Biometrics technology has become an increasingly affordable and accessible way to combat fraud in the past year, and we expect it to become the norm in the payments industry in 2018. This technology includes facial recognition, digital fingerprinting, eye recognition, voice recognition, etc.

3. Cryptocurrencies like Etherium, Bitcoin, Ripple, will be used as payment methods in more transactions. Here at Aliant, we’re looking to the future of blockchain and digital currency, and we’re excited to be one of the first payment processors to offer a Bitcoin solution to our clients.

Unless you’ve been living under a rock, you know that Bitcoin is hot, hot, hot right now. With thousands of companies already accepting digital currency payments and that number rapidly growing, business owners are turning to cryptocurrency payments to enjoy benefits including lower transaction fees, easier global payments, and less chargeback fraud and identity theft. If you’d like to be one of the first merchants in your industry to accept Bitcoin payments, click here to learn more and talk to us today!

4. Peer-to-peer payments will increase. The big question is, which app will be the dominant player at the end of 2018? Will it be Venmo, PayPal, Square, or someone else?

5. China union payments will come to the U.S. In October 2017, Alipay, a leading digital payment platform, announced a partnership with Poynt, the maker of the world’s first smart terminal, to enable Alipay’s more than 520 million registered users in China and beyond to pay with Alipay across all Poynt devices in North America. Through this agreement, Alipay users can enjoy seamless, familiar checkout experiences with the payment method of their choice while visiting North America.

What do you think will rock the payments world in 2018? Tell us in a comment!

 

 

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